Our gift cards can be redeemed online or over the phone by new or existing customers. They cannot be combined with any other offer (money-off vouchers for example). You're welcome to use your gift card for one-off purchases, and you're not required to join any type of wine club when redeeming it. Before you get spending, you'll have to register with us first, including credit/debit card details (even if you're not spending any of your own money), so we can verify your age, check where to send the wine to - and take any necessary payment for delivery or if you decide to top up your spend. Your gift card can be used against the vast majority of cases on our site (we will make it clear when redeeming the gift card). If you want to treat yourself to more than the gift card value (i.e. your wine plus delivery costs comes to more than the value of your gift card), we will charge the outstanding balance to your registered credit / debit card (OR use up any existing Naked Wines account balance if applicable). If you don't use the full balance of your gift card in the one transaction, the outstanding balance will sit in your Naked Wines account ready for your next order. Once redeemed, your gift card balance cannot be transferred to other accounts or used to purchase other gift cards. Gift cards are valid for at least 12 months from the date of purchase unless otherwise clearly specified on your gift card email. Gift cards are not available for use in the Republic of Ireland. As with all orders, if you're not happy with any of the wines you order through the gift card for any reason, they are covered by our hassle-free refund guarantee - just let us know and we'll add a credit for the price paid to your account. If you’ve already redeemed your gift card, to remind yourself what your remaining gift card balance is, you can visit your account page - or get in touch with our Customer Happiness team at help@nakedwines.com.
